Our Approach
We endorsed the use of
Kafka as a streaming event platform to coordinate the flow of events among systems, and worked with Virgin to develop a high-level architecture documenting the required data types, messaging channels (Kafka topics), and event triggers.
A set of microservices to consume and transform incoming messages was developed prior to invoking the required APIs on destination systems.
Sida4 (as 4impact) worked with Virgin Australia SMEs to affect a complete transition in support of the solution to Virgin’s in-house BAU support teams.
Project Outcomes
- The solution went live in Q1 2023 handling thousands of messages per day while putting no appreciable load on the endpoint systems.
- Reward earnings and redemptions are kept in sync across all systems, with no need for manual intervention.
- Wider internal initiatives are now considering how they can leverage the business data captured in the Kafka environment to build out their own business services at a fraction of the cost and time that was previously required.
Key Services, Technologies and Toolkits
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for full details.
