RSL Care-Health & Wellbeing Services Reporting Systems Transformation

The Opportunity

RSL Care needed a solution to help its Health & Wellbeing consultants manage workloads on the road and simplify reporting.

The project began without documented requirements, creating uncertainty, and existing reporting was slow and manual, taking days each month to complete.

The organisation also required flexibility to adapt priorities and relied on strong SME engagement to ensure outcomes delivered real business value. The goal was to quickly provide a practical solution that improved efficiency and supported consultants in the field.

Our Approach

Sida4 (as 4impact) developed the Health and Wellbeing Services (HWS) responsive web application for use by RSL Care staff in helping clients manage their RSL Care service packages.

As part of the HWS project, 4impact developed a set of APIs to mediate transactions and other information flows between HWS instances and RSL Care’s back-end data sources and business services.

These APIs abstracted the implementation and wiring details of the back-end services away from the web application, simplifying and streamlining the development and operations of the HWS application.

Project Outcomes

In just three sprints, RSL Care gained a working solution that transformed reporting. Effort dropped from several days to only one or two hours a month, freeing consultants to focus on client care.

Agile showcases kept stakeholders engaged, and backlog planning provided a clear roadmap for future development. With modern delivery practices in place, the solution was stable, scalable, and ready to evolve.

Key Services, Technologies and Toolkits

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Note: The information presented in this case study is for educational and informational purposes only. Results or outcomes presented in the case study may not be typical and should not be used as a basis for making decisions without first consulting a qualified professional. Sida4/4impact disclaims any liability for any loss or damage resulting from the use of or reliance upon the information contained in this case study.

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