National Aviation Services provider - Logical State Architecture

The Opportunity

A National Aviation Services provider was transitioning from system engineering to an enterprise technology model, focusing on Service Management through ServiceNow.

They needed Logical State Architecture to document the current and future states of their systems related to Incident, Problem, and Change Management.

In partnership:

Our Approach

To address the above requirements, Sida4 (as 4impact) was engaged (via our partnership with Tractix) to produce a Logical State Architecture for their existing Service Management landscape.

The key challenge was that their Service management was scattered across many disparate systems across the organisation, resulting in operational issues and technical challenges of managing several systems.

Project Outcomes

• Scheduled and interpreted ‘as is’ practice of ten different service management systems and identified a migration path for disparate systems.
• The creation of a clear and tangible migration action plan.
• The project success resulted in second phase work for a data migration assessment.

Key Services, Technologies and Toolkits

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Note: The information presented in this case study is for educational and informational purposes only. Results or outcomes presented in the case study may not be typical and should not be used as a basis for making decisions without first consulting a qualified professional. Sida4/4impact disclaims any liability for any loss or damage resulting from the use of or reliance upon the information contained in this case study.

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